Getting Started

This section is aimed at getting started with the Information Hub, assuming no prior experience with the Information Hub.

Requirements

An email address or an existing Google or Apple account
Internet access
Desktop: Google Chrome Browser
Mobile:
- Android:
  - Android Play Store
  - Google Chrome Browser or
- iOS:
  - Apple App Store
  - Safari Browser or

Accessing The Information Hub

This section describes how a user can access the Information Hub and offers two options including accessing the Information Hub via a Desktop environment or via the Mobile Apps. Each of these is covered in the following sections.

Desktop

For Desktop use, the Information Hub can be found by navigating to https://www.informationhub.io and clicking “Get Started” (top right corner) as is shown in the figure below:

The Information Hub can also be accessed directly by navigating to https://app.informationhub.io upon which the user will then be presented with the landing page, as given in the following figure:

Mobile

This section describes how the Information Hub can be accessed on Mobile. There are two main ways of accessing the Information Hub on Mobile. This includes using the Information Hub as a Progressive Web App (PWA) or through the native app installation for Android and iOS. Each of these are described below for both Android and iOS.

Android

This section describes how to access the Information Hub on Android. On Android, the user has the option to use and install the Information Hub as a PWA or to use the Information Hub as a native app. Each of these are described in the sections below.

PWA

To use the Information Hub as a PWA on Android, the user must:

Open Google Chrome Browser
Navigate to https://app.informationhub.io

Installation

From here, the user can opt to install the PWA to the Android device. This can be done by selecting the options menu denoted with three vertical dots.

There is an option that lists “install app” which can be selected to start the installation. Do note that the native or play store app is preferable.

Permissions

In order to enable camera, microphone and location capabilities in the Information Hub on Android, when the Information Hub is installed as a PWA, the user must ensure that their camera, microphone and location permissions permit the use of the camera and the GPS. The PWA app uses the web browser’s (Chrome) permissions to capture location, take pictures or record audio. You must ensure that Chrome has the relevant permissions enabled. This can be done by:

Opening the app info for the Google Chrome web browser and enabling all permissions.

Native App

In order to use the Information Hub as a native app on Android the user must:

Open Android Play Store
Search for “Information Hub” or “Information Hub Go”
Click “Install”

The native app will then be installed to the user’s Android device.

iOS

This section describes how to access the Information Hub on iOS. Similar to Android, on iOS, the user has the option to use and install the Information Hub as a PWA or the use the Information Hub as a native app.

PWA

To use the Information Hub as a PWA on iOS, the user must:

Open Safari
Navigate to https://app.informationhub.io

Installation

From here, the user can opt to install the PWA to the iOS device. This can be done by following the instructions above to navigate to the Information Hub in Safari. After navigating to the Information Hub via Safari browser, the user must:

Click on the “share” button as is shown in the figure below.
Click on “Add to Home Screen” as is shown in the figure below.

Permissions

In order to enable camera, microphone and location capabilities in the Information Hub on iOS, when the Information Hub is installed as a PWA, the user must ensure that their camera, microphone and location permissions permit the use of the camera and the GPS. This can be done as follows:

Open Safari and navigate to https://app.informationhub.io
Open the website’s web settings by clicking the “Aa” icon next to the address bar as shown in the figure below.
Click on “Website Settings as shown in the figure below.

Alternatively, the user can also access Safari’s global permission settings by:

Opening up the Settings app on iOS
Navigate to the settings for Safari
Scroll down to find the permissions for camera, microphone and location as shown in the figure below.

Finally, ensure that location services are enabled by:

Opening up the Settings app on iOS
Navigate to the settings for Location
Ensure that Location Services are enabled as shown in the figure below.
Specifically, if you have installed the Information Hub through the Apple App Store, please also ensure that location services are specifically enabled for the Information Hub or Information Hub Go apps as shown in the figure below.

Native App

To install the native app of the Information Hub (either the main app or the “Go” app), please download and install the app from the Apple App Store, located here:

Information Hub (Main App): https://apps.apple.com/us/app/information-hub/id6448703634
Information Hub Go (Lightweight Version of App): https://apps.apple.com/us/app/information-hub-go/id6448699304

After the user has installed the native app, all other functionality is similar to the PWA as described above.

Register

If a user does not have an account with the Information Hub yet, this section shows how to create an account. There are three ways to create a new account, each of these is covered below.

Register A New Account with Email and Password

Access the Information Hub by navigating to https://app.informationhub.io (desktop) or by opening the app on your mobile phone.
Click on “Register A New Account” as shown in the screenshot below.
Complete the registration form by filling in your firstname, lastname, email address and password as is shown in the figure below.

Register A New Account by Continuing with Google

Access the Information Hub by navigating to https://app.informationhub.io (desktop) or by opening the app on your mobile phone.
Click on “Continue with Google” as shown in the screenshot below.

Once the user has clicked on the “Continue with Google” button, a popup will appear that takes the user to Google to confirm the Google account to use as shown in the screenshot below.
At this point, if the user has two-factor authentication (2FA), they will be asked to present their temporary two-factor authentication code to continue.

Register A New Account by Continuing with Apple

Access the Information Hub by navigating to https://app.informationhub.io (desktop) or by opening the app on your mobile phone.
Click on “Continue with Apple” as shown in the screenshot below.

Once the user has clicked on the “Continue with Apple” button, a popup will appear that takes the user to Apple to confirm the Apple account to use as shown in the screenshot below.
At this point, if the user has two-factor authentication (2FA), they will be asked to present their temporary two-factor authentication code to continue.

If a user already has an account with the Information Hub yet, this section shows how to log into that account. There are three ways to log into an account, each of these is covered below.

If a user has opted to create their Information Hub account using an email and password, and not via their Google or Apple accounts, they can follow the below steps to log into the Information Hub.

Access the Information Hub by navigating to https://app.informationhub.io (desktop) or by opening the app on your mobile phone.
Click on “Login with Email” as shown in the screenshot below.
Once the user has clicked “Login with Email”, they will be presented with a screen to enter the email address and password associated with their Information Hub account as shown in the figure below.

In order to log in with your Google account, the same process can be followed as defined in Section: Register A New Account by Continuing with Google

In order to log in with your Apple account, the same process can be followed as defined in Section: Register A New Account by Continuing with Apple

Forgot Password

This section describes how a user can requet to reset their password upon forgetting their login credentials. Take note, this only applies to users that registered using the “Login with Email” option. This does not apply to users that log into the Information Hub via their Google or Apple accounts, as their accounts reside with Google and Apple.

Access the Information Hub by navigating to https://app.informationhub.io (desktop) or by opening the app on your mobile phone.
Click on “Login with Email” as shown in the screenshot below.
Once the user is on the “Login” screen, they can click on the link next to “Forgot password? Reset” as shown in the screenshot below.

Privacy Policy

The Information Hub privacy policy can be found by navigating to the “Register” page as shown in the instructions provided in Section Register or they can find the privacy policy here: https://app.informationhub.io/privacy-policy

Terms Of Service

The Information Hub terms of service can be found by navigating to the “Register” page as shown in the instructions provided in Section Register or they can find the terms of service here: https://app.informationhub.io/terms-and-conditions

Offline

The IH, both on the browser and the mobile apps, provides some functionality to use components of the platform in “offline-mode” i.e. no internet access required. This functionality is primarily used in Forms. Forms can be saved for “offline-mode” and then the app can be put in “offline-mode” where the user can then use the forms without the need for internet access. More information is given in the relevant sections below.

Account

Registering

Registration is the process that allows a user to acquire an account on the Information Hub. There are 3 options to choose from for registering a new account: